© Kestrel Specialist Handrail Systems Ltd
Terms of Use & Privacy Policy
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Kestrel Specialist Handrail Systems Ltd Units 1 & 2 Manfield Way Holmbush Industrial Estate St Austell. Cornwall PL25 3HQ 01726 338086
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. Reliance On Information Posted & Disclaimer. The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such. We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site. Information about us www.kestrelshs.co.uk is a site operated by Kestrel Specialist Handrail Systems Ltd ("We"); we are a limited company registered in England and Wales under registration number 8490626. Our registered office is High Cross Street, St Austell, Cornwall.  We have other offices at Units 1 & 2 Manfield Way, Holmbush Industrial Estate, St Austell, Cornwall, PL25 3UA. Our VAT number is 643424158. We are authorised and regulated by the Companies House. Accessing our site Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. Intellectual property rights We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Our site changes regularly We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. Our liability The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for :- • loss of income or revenue; • loss of business; • loss of profits or contracts; • loss of anticipated savings; • loss of data; • loss of goodwill; • wasted management or office time;  And for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. Information about you and your visits to our site We process information about you in accordance with our privacy policy .By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Viruses, hacking and other offences You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it. Links from our site Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information. Jurisdiction and applicable law The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Variations We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. Your concerns If you have any concerns about material which appears on our site, please contact accounts@kestrelshs.co.uk. Thank you for visiting our site Privacy Policy Our Privacy Policy explains how we use any personal information you provide to Kestrel Specialist Handrail Systems when you use our services, and in making any contact with us directly We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal information in accordance with the relevant laws and regulations. By accessing, browsing or otherwise using our website you confirm that you have read and understood this Privacy Policy. Please ensure you have read it carefully, and particularly the section detailing your rights in relation to the personal information that we collect about you. What information do we collect about you ? Personal information, such as :- - Name and title - Home, billing and delivery addresses - Email address(es) - Phone number(s) - Purchase information - Payment card details - Social media account details - Your comments, product reviews and responses on surveys you complete - Appointment booking and information given during this - Email correspondence and notes taken during contact with us - IP Address - Device information - Website/Browsing information - Cookie information We do not collection information from any 3 rd  parties How we use your information Your name and contact details are required to perform our contract with you and fulfil your request for an estimate or complete an order. We also keep a copy to comply with our legal obligations. How long is your information stored We hold on to details for as long as you hold an account with us, or as long as is needed for us to be able to provide the relevant goods or services to you. Our general retention policy is to retain information for 6 years. In some circumstances, such as meeting legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal information after we’ve finished providing a service to you, or for longer than our general retention policy. Your rights over your information Under the General Data Protection Regulation (GDPR) you have many rights over your personal information and how it’s used. Right to be informed about what we do with your information – this policy and any details provided when we capture your personal information will keep you informed about how we will use this information. Right to access your information – you can request access to the personal information we hold about you. Right to correct your information – if you believe the details we hold about you may be incorrect Right to object to, or restrict the use of your information – in certain circumstances you can ask us to stop processing your information or ask for us to limit the ways in which we process this information. However we can refuse a request in some cases, we would provide an explanation if we do this. Right to delete your personal information – unless we have a legal obligation to keep it. Sometimes called the ‘right to be forgotten’. You can request for us to stop holding your details. If we need to hold on to your information we will tell you why we need to do this. Right to stop direct marketing messages – this is not something we currently do. However, if we were to do so in the future you would have an option to unsubscribe. Right to portability of your information – you can ask us to move, transfer or copy your information so that you can use this information in a different service. To the extent we are able to do so, we will make this information available to you in a commonly used format so that you can transfer this to another service. Consent – where we are using your personal information based on your express consent to this, you have the right to withdraw consent at any time. To withdraw your consent please contact us at accounts@kestrelshs.co.uk You can also update your consent setting for cookies on the website using your browser setting. Legitimate Interests – if we are relying on our legitimate interests to process your information, you have a right to object to us doing this is light of your individual circumstance. We will review your objection and, unless we consider that our legitimate interest, override your rights, we will stop processing your information in this way. Complain to regulator – if you believe that we have not handled your personal information correctly, or are not happy with how we have dealt with your request you have the right to lodge a complaint with your relevant regulatory authority. In the UK this is the Information Commissioners Office. Special Category Data – certain categories of personal information have additional protection under the GDPR. The categories include information about your health, racial or ethnic origin. However, none of our processes require the collection of this information and is not held as part of our records. Cookies – cookies are small encrypted text files that are stored on your device by a website. Our website uses cookies to help provide you with a good experience when you browse and also allows us to improve our site. For further information about cookies you can visit http://aboutcookies.org.uk/ You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of the features may not function as a result. Other websites Our website contains links to other websites. This Privacy Policy only applies to Kestrel Specialist Handrail Systems, so when you link to another website, we advise you to read that website’s privacy notice. Transferring data internationally In an exceptional course of business an occasion could arise where to deliver our goods or services we may need to transfer your information from your country of residence to another country in the usual course of our business. By dealing with us and providing your personal information, you agree to the transfer, storage and/or processing of your personal information outside of your country of residence. Changes to our privacy policy We may change this Privacy Policy from time to time, to reflect how we are processing your personal information. If we make any significant changes, we will highlight the sections that have been updated to allow you to review the changes. This Privacy Policy was last updated 24 th  May 2018 How to contact us Please feel free to contact us if you have any questions about our Privacy Policy or the personal information we hold about you. You can contact us by: Email to – accounts@kestrelshs.co.uk Telephone to – 01726 338086 Post to – Kestrel Specialist Handrail Systems Ltd, Unit 1 & 2 Manfield Way, St Austell, Cornwall, PL25 3HQ